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  1. HWCOM IT - Medzen Help Center
  2. Knowledge Base

Knowledge Base

Authentication

  • Single Sign-On

Students

  • Ally: Student Information
  • CanvasMed: Alert Course Content Accessibility

Applications Support

  • Open a Shared Mailbox
  • Zscaler Portal Login Instructions
  • MAM Android Install Guide
  • MAM iOS Install Guide
  • Mobile Application Management (MAM) Overview
  • Configuring your web browser to allow pop-up windows
See all 19 articles

Connecting to the FIU Network

  • Wi-Fi: Connect your device to the FIU wireless network

Forms

  • Incident Report Form
  • Off-Campus Agreement Form
  • Special Software Installation Request Form

Help Desk Office Hours and Location: Monday - Friday 7:30 AM - 6:00 PM | 11200 SW 8th St. AHC2 358 Miami, FL, 33199

24x7 Phone support available for urgent issues. Submit requests through Medzen Help Center, phone (305) 348-4843, or email at comit247@fiu.edu.

For any questions regarding this site, contact HWCOM IT Help Desk at (305) 348-4843 or com-ithd@fiu.edu.

Herbert Wertheim College of Medicine Office of Information Technology | Medzen Ticketing System

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