COM Users (faculty, staff and students)
Make sure you are accessing the portal through the following URL: https://nhelp.medicine.fiu.edu/app/home.aspx.
- When prompted for a user name and password, make sure that for the user name you enter "ad\" (without quotes) before your actual user name.
For example, if your user name is "kjone999" then you would enter "ad\kjone999" (without quotes) as your user name. The password is the same password you use to log into your computer.
Non-COM Users (social work, nursing, law, etc.)
Make sure you are accessing the portal through the following URL: https://nhelp.medicine.fiu.edu/app/home.aspx.
- When prompted for a user name and password, make sure that for the user name you enter "panther\" (without quotes) before your actual user name.
For example, if your user name is "kjone999" then you would enter "panther\kjone999" (without quotes) as your user name. The password is the same password you use to access your FIU mail.